Our parts turnover is quick. So when you order from us we put you in line to receive the product if it is not in stock. Some specialty items may need to be ordered from overseas and can take 4-8 weeks for delivery. However if you order from us and a problem occurs, these are the steps to follow.
If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you.
If a product is ordered and not wanted, the UNUSED item can be returned for a 35% restocking fee. Shipping is not refundable in either direction. All items wanting to be return or that are damaged MUST be reported within 5 days of receiving the shipment to be considered. No items will be returnable after 30 days.
ILLTECH DOES NOT REFUND SHIPPING CHARGES
If product is a special order item, there are NO RETURNS.
In the event that the product you ordered is sent either incorrectly or processed wrong, we will except the package back and reimburse you for the return shipping on your next order with us. We will evaluate the situation before we determine the shipment was incorrect.
To return a item back to us, please do the following:
- Contact a Representative to receive a RMA number. All packages returned without a Returned Merchandise Authorization number will be refused.
- Package the item up in original packaging unless deemed un-useable
- Include the UNUSED parts and any additional information that was included
- Include a copy of your receipt
- Write a brief description of the problem with the product
- If you have a receipt for the return shipping include as well
- We DO NOT except any freight collect packages all freight collect packages will be refused.
Once we have received the above information we will notify you via email or phone and let you know the status
